CHAPTER 20 Total Quality management to accompany Introduction to business statistics fourth edition by ronald M. Weiers Presentation by Priscilla Chaffe-Stengel Donald N. stengel o 2002 The Wadsworth Group
CHAPTER 20: Total Quality Management to accompany Introduction to Business Statistics fourth edition, by Ronald M. Weiers Presentation by Priscilla Chaffe-Stengel Donald N. Stengel © 2002 The Wadsworth Group
l Chapter 20- Learning objectives Understand the philosophy of total quality management(TQM) Be able to distinguish between defect prevention and defect detection strategies for the management of quality Be able to distinguish random variation from assignable variation Understand the fundamentals of statistical process control charts Be able to prepare and interpret the major types of control charts o 2002 The Wadsworth Group
Chapter 20 - Learning Objectives • Understand the philosophy of total quality management ( TQM). • Be able to distinguish between defect prevention and defect detection strategies for the management of quality. • Be able to distinguish random variation from assignable variation. • Understand the fundamentals of statistical process control charts. • Be able to prepare and interpret the major types of control charts. © 2002 The Wadsworth Group
ll Total Quality management A management philosophy that integrates quality into all facets of an organization and focuses on systematic improvement Process orientation rather than results orientation Emphasis on small continuous improvements rather than relying on large-scale innovations o 2002 The Wadsworth Group
Total Quality Management • A management philosophy that integrates quality into all facets of an organization and focuses on systematic improvement • Process orientation rather than results orientation • Emphasis on small continuous improvements rather than relying on large-scale innovations © 2002 The Wadsworth Group
l TQM-Related practices ° The Quality audit Competitive benchmarking Just-In-Time Manufacturing Quality circles Baldrige National Quality award o 2002 The Wadsworth Group
TQM-Related Practices •The Quality Audit • Competitive Benchmarking •Just-In-Time Manufacturing •Quality Circles •Baldrige National Quality Award © 2002 The Wadsworth Group
l Pareto diagram a Pareto diagram is a bar chart illustrating the major types of defects in a product or service The size of each bar indicates the relative frequency of the associated type of defect Types of defects are sorted by decreasing relative frequency. o 2002 The Wadsworth Group
Pareto Diagram • A Pareto diagram is a bar chart illustrating the major types of defects in a product or service. • The size of each bar indicates the relative frequency of the associated type of defect. • Types of defects are sorted by decreasing relative frequency. © 2002 The Wadsworth Group