2.QFD 概述 ·大公司往往有很多按功能划分的部门 (如Boeing公司) 如何达到设计加工的一体化，以提高 产品的竞争优势？ 这是一个非常活跃的研究领域，也形 成了很多方法和计算机工具。 Created by Peizhong Yang,School of Mechanical Engineering,SJTU 6
Created by Peizhong Yang,School of Mechanical Engineering,SJTU 6 大公司往往有很多按功能划分的部门 。 (如Boeing 公司) 如何达到设计/加工的一体化，以提高 产品的竞争优势？ 这是一个非常活跃的研究领域，也形 成了很多方法和计算机工具。 2.QFD 概述
2.QFD 概述 并行工程 Marketing Product Process Manufacturing Not Markeling Producl Process Manufacluring Created by Peizhong Yang,School of Mechanical Engineering,SJTU 7
Created by Peizhong Yang,School of Mechanical Engineering,SJTU 7 2.QFD 并行工程 概述
2.QFD 概述 信息传递图 Customer Salesman Distribution Market. Researcher Production Worker Product Manufacturing Planner Engineer Design Engineer 当信息返回到客户时，是否保持不变？ Created by Peizhong Yang,School of Mechanical Engineering,SJTU 8
Created by Peizhong Yang,School of Mechanical Engineering,SJTU 8 信息传递图 2.QFD 当信息返回到客户时，是否保持不变？ 概述
2.QFD 概述 示列：英语一俄语一英语翻译 “The spirit is willing,but the flesh is weak.” 变成了 “The wine is o.k.,but the meat is rotten.” 结论： 表达客户需求信息时，要直接表达，不能翻译。 Created by Peizhong Yang,School of Mechanical Engineering,SJTU 9
Created by Peizhong Yang,School of Mechanical Engineering,SJTU 9 示列: 英语—俄语—英语翻译 “The spirit is willing, but the flesh is weak.” 变成了 “The wine is o.k., but the meat is rotten.” 2.QFD 结论: 表达客户需求信息时，要直接表达，不能翻译。 概述
2.QFD QFD概念 QFD:Quality Function Deployment 定义： 将客户需求转换成公司（工程）需求 的系统方法，包括设计的各个阶段： 从市场调研和产品开发到施工，到销 售，到配送等。 Created by Peizhong Yang,School of Mechanical Engineering,SJTU 10
Created by Peizhong Yang,School of Mechanical Engineering,SJTU 10 QFD：Quality Function Deployment 定义: 将客户需求转换成公司（工程）需求 的系统方法，包括设计的各个阶段： 从市场调研和产品开发到施工，到销 售，到配送等。 2.QFD QFD概念