Unit 12 Claim and Settlement Points for attention: When making a claim, plan your letter as follows: Begin by regretting the need to complain Mention the date of the order, the date of delivery and the goods complained about

Unit 11 Insurance Letter 1 1. We wish to refer you to our Order No. 123 for 1000 sets of TCL Colour Television, from which you will see that this order is placed on a CFR basis

Unit 10 Shipping Points for attention: Letters regarding shipment are usually written for the following purposes: To urge an early shipment; To amend shipping terms; ·To give shipping advice; To despatch shipping documents

1)信头(letterhead) 1 Structure －－－ 2）编号，日期 3）封内名称和地址 (inside address) (reference and date) 4）经办人(attention) 5）称呼(salutation) 6）事由（标题）(subject) 7）正文(body) 8）结尾敬词(complimentary) 9）签名(signature) 10）附件 (enclosure) 11）抄送(cc to XX) 12）附言(postscript)

Chapter 9 The World Wide Web Requirements: 1、理解万维网(World Wide Web)的工作原理; 2、能够描述 Internet和万维网的特征及其服务; 3、了解学术论文写作的有关知识

Chapter 8 The Internet Requirements: 1、了解 Internet的起源 2、掌握 Internet的关键技术概念 3、描述 Internet协议与应用程序的作用 4、解释当前 Internet的结构 5、理解当前 Internet的局限 6、描述 Internet的潜在作用 7、掌握英语长句的翻译技巧

Chapter 7 Programming Languages Key points: useful terms and definitions of programming languages Difficult points: describing the differences between compilers and interpreters

Chapter 6 Software Engineering Requirements: 1、掌握软件的生命周期的基本术语与知识; 2、了解软件工程的发展趋势; 3、了解软件设计方法; 4、了解软件安全的有关知识; 5、掌握复杂定语(从句)的翻译技巧

Chapter Operating System Key points: Function and structure of Operating System Difficult points: Resource allocation and related functions User interface functions

Chapter 4 Data Structure Key points: useful terms and definitions of data structure Difficult points: Stack, queue, tree