Unit 1 How can I help you? nuage stu Task 9 Requesting information Study these examples of how to ask for information politely You don't know a caller's name (give) ur name, please You aren't sure of the name of the caller's company (repeat) Would you repeat the name ofyour company, please? You want to know where the caller is calling from. (tell) Can you tell me wbere you're callingfrom, please Could and would are more polite than can Now make questions using could, would and can in a similar way. ou aren't sure exactly what the caller is phoning about. (tell) 2 You want to know the caller,'s telephone number. ( give) 3 You don,' t know how to spell the callers name. (spell) 4 You didnt hear the caller,'s address clearly (repeat) 5 You want to find out when the caller will be in the office tomorrow (tell) 6 You aren't sure about the delivery date of your order. (confirm) Task 10 Countries and nationalities Complete the table with the missing countries and nationalities Use a dictionary to help you if necessary Nationality Country Nationality Country Chin 9 Swiss 2 American Brazil 3 Korean 11 Taiwanese Fra nce Sweden 5 German 6…… 14 Belgian 7 Spanish Saudi arabia The Netherland 16 irish
How can I help you? Unit 1 Speaking Task 11 o Listen to the callers who ask you how to spell these names Pause the recording after each caller and spell the names. Then listen to the correct spelling. You may listen to the recording first to help you 1 Wallace 2 Lefevre 3 Schoppen 4 McDonagh 5 Tak amura 6 Cricchi You will find the tapescript on page 79 Task 12 a@ I You work in an office with Julia, Fernando and Kirsten. Look at the schedule which shows where your colleagues will be during the day. Listen to the callers who want to speak to your colleagues. Pause the recording after each caller and respond. Do the task twice. The first time it is 11.30 a. m. The second time it is 3 p.m You may listen to the recording first to help you SCHEDULE Wednesday S May Julia Kirsten 9-10 Will be in late-have to Visiting a new client-contact Plan to be in office early, take car to garage me on mobile if urgent Should preparing for meetings be back in office by 12.00 10-11 11-12 Sales meeting part 1 Visiting International Computers do not disturb meeting and lunch t contact on mobile if urgent 1-2 Lunch with Sales team 2-3 Sales meeting part 2-should Working at home all Back in office finish at 3. 30-do not disturb afternoon -ring me there Meeting Human Resources Director and team in meeting room upstairs-do not disturb 4-5 Meeting with design team at least two hours contact on mobile 5-6 Must leave office at 5.00 on Home:5784881 Home:6740035 Mobile:07890376291 Mobe:07773925586 Mobe:07966484912 You will find the tapescript on page 80
Unit 1 How can I help you? 2 Now you are making the following calls. Listen to the person who answers your call. Pause the recording and respond. You may listen to the recording first to help you a You have just phoned your colleague, Kirsten, as you need to give her long messag b You want to speak to Mr Wheeler at Motor Systems UK. c You want to ask mr Wheeler about the price of P pump motors d. You've just asked to speak to Carla Parker at Atlas Imports and Exports. If she 's not in, leave a message for her to call you back Leave your phone number. You will find the tapescript on page 80 Task 13 Role play of you is Student a and which is Student B Student A has which Work with another student when you do this exercise Agree information on this page, Student B on page 72 Sit back to back. Student A should now'callStudent B. When you have done the calls once, change roles bu are a colleague of Hannah Booth. you would like to ask Richard dawson for the company name and phone number of someone called Kevin Kim in South Korea who he mentioned to Hannah Booth A2 You are a colleague of Nick Sheridan. You would like to ask Mark Wheeler the price of plugs(reference number MS/74/07) from Motor Systems UK bu are a colleague of Carla Parker. Carla has asked you to call Richard Dawson as she would like some information about Hannah Booth's company If he is unavailable, leave a message, and explain that Carla would like the information urgently s anather thir
2 Hold the line, please ListenIng Task 1 a( Listen to two phone conversations and complete the table Call Caller's name Person wanted Person answering Task 2 oo Listen to the two calls in Task 1 again. Decide if the statements about the calls are true(t)or false(F) 1 Renata Schatke tried to make a call straight to Jim Channon. T/F 2 The receptionist sent someone to look for Mr Channon. T/F 3 The callers in both calls were asked to wait T/F 4 Liz Hunt did not answer the phone at her own desk. T/F You will find the tapescript on page 80
Hold the line, please What to say-what to expec Read these useful sentences and make sure you understand them. Use a dictionary to help you if necessary Connecting to an extension Person calling Person called Could you put me through to Lorenzo Would you hold on, please? elli, ple Please hold the line I'd like to speak to Isabel Silva, please Yes, please hold on and I'll put you th Could you give me the number of h Sorry to ke She asked me to phone her this morning. Sorry, this isn't her extension I'll try to direct l lease? Wrong number Person called Oh, isnt that International Computers? I think you must have dialled the wrong Im sorry, I must have the wrong number number. What number have you got? I thought I'd dialled 01632 8754903 I'm afraid there's nobody here with that Well, I found this number on a price list name Sorry. I must have written down the wrong Sorry, they moved last August. The new number I'll try Directory Enquiries number is 0117496000 Sorry to have bothered you. You could probably find the right number i must have got the area code wrong