CAMBRIDGEProfessional English Telephoning in English Third Edition . Jean Naterop Rod Revell
Third edition B. Jean Naterop Rod revel E CAMBRIDGE 罗 UNIVERSITY PRESS
CAMBRIDGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, Sao Paulo Cambridge University Press The Edinburgh Building, Cambridge CB2 2RU, UK www.cambridge,org Informationonthistitlewww.cambridge.org/9780521539111 c Cambridge University Press 1987, 1997, 2004 This publication is in copyright, Subject to statutory exception and to the provisions of relevant collective licensing agreement no reproduction of any part may take place without the written permission of Cambridge University Press First published 1987 Second edition 1997 Third edition 2004 Reprinted 2005 Printed in Dubai by Oriental Press ISBN-13978-0-521-53911-1Book ISBN-100521-539110Bo ISBN-13978-0-521-539128 Cassette Set BN-10 0-521-53912-9 Cassette Set ISBN-13 978-0-521-53913-5 Audio CD Set ISBN-100-521-53913-7 Audio CD Set
Contents Teacher's notes )verview Unit 1 How can I help you? Unit 2 Hold the line, please Unit 3 Making enquiries Unit 4 Bookings and arrangements Unit: a change of plan Unit 7 what's the problem? Handling complaints Student 'B' Role plays(Task 13) Key
For icaraers using he course without a teacher Aims of the course The main aim of Telephoning in English is to give you practice in understanding and making phone calls in English. The course is for peopie who are orking, or will be working, in business and whose mother tongue is not English. Most of the material gives practice in listening and speaking, but there are also writing exercises, generally in the form of note-taking or message-taking What will I learn? You will learn to understand British and American people and people from other parts of the world when they are speaking about normal business matters You will learn to speak in a way that will help you when you need to make and an swer telephone calls How do l use Telephoning in English? There is a book, divided into eight units, and a set of two aud cassettes or CDs(Compact Discs) Each unit consists of three sections: Listening, Language study and g The Overview on page vll gives a breakdown of the contents of each The following flow chart shows the stages it is necessary to take through each unit