How can I help you? Unit 1 What to say-what to expect Read these useful sentences and make sure you understand them. Use a dictionar to help you if necessary. Announcing identity Person calling Person called Hello, this is Barbara Ling Hello. David Jackson My name's Daniel Wong Can I help you? Good morning. It's Rebecca Park here. Marketing Services PLC. Good afternoon Supersport.com Asking if someone is in Person calling Mr Lee, please Person called Hold the line, please. Hello, is Laura there? Hold on, please, I'll see. andra in Yes, I'll just get her Could you put me through Maria g Can I speak to someone in Marketing, Yes, just a moment please? Person wanted is not there Person called I'm afraid she isn't in at the moment Sorry, he' s just gone out. Would you like to call back later She's away for a few days. Can I give her He's out of the office this week. I'm afraid You can contact her on her mobile. The number is 07700 900008 When will the person wanted be in? Person calling Person called What time will she be back? She should be back by 4 o'clock. Will he be back later today? Were expecting him at around 11.00 Can i contact her tomorrow She’ s due back tomorrow When would be a good time to call again? Why don't you try in a couple of hours Calling off Person calling Person called I'll get back to you soor Thanks for calling Thanks very much. Goodbye We'l be in touch about it soon. Goodbye OK. Bye B
Task 3 Complete the sentences with words from the list below. Use each word once only 1 Hello, is that mauro 2 just a…… 4 I'll get the information you want. Do you mind 7 Sorry, he's not 8 I'll have to put you on Task 4 Choose the best responses 1 Id like to speak to Ms Chan, please 4 Could I speak to Marta Owen, please? b I'm afraid she's not here at the moment. b Who are you Well 2 Can I speak to Mr Ramirez, please? 5 Can I call you back later? a Yes, call me b Yes, please do All right c Of course call, yes 3 Who's speaking? 6 When will she be back? a i am called pierre marceau One he b My name's Pierre marceau b After one hour c Pierre Marceau is speaking In an hour's time
How can I help you? Task 5 e Listen to the phone conversation once and decide which message #5544=554354530597 Hannah Booth calledl wants Carla Parker's Wants Carla Parker's OOtA Ca Wants Carla parkers email acldress and F Back in an kour ca‖ker call he Listen again and complete the table. Then answer the questions Person called CalLer Request Who will make the next call? I What sort of work does Carla Parker do 2 How is Richard Dawson going to find out the information? You will find the tapescript on page 7 Task 6 Listen to the phone conversation and complete the table. Then listen again and answer the questions Person called Request Who will make the next call? What have Star Cars International ordered from Motor Systems UK? 2 What's the order number 3 When would Star Cars International like delivery of their order?
Unit 1 How can I help you? What to say -what to expect Read these useful sentences and make sure you understand them. Use a dictionary to help you equests Person calling Person called I'd like to speak to somebody about What's the order number Can you give me some information Can you give me the reference number? about When did you send the order position on .? I'll have to check with the department We'd like an earlier delivery date if ossible I cant tell you right now, but I can look Could you bring delivery forward by a into it and get back to you Can i let you know the situation tomorrow? Task 7 C: Listen to Richard Dawson and Mark Wheeler phoning back, as they said they would. Write notes about the two calls on the message pads Phone message From: Richard Dawson Mark wp Information Information:一 You will find the tapescript on page 7
How can i help you? Task 8 Complete these two conversations with sentences from the list below. Use each sentence once only. A: Hello, is that Motor Systems UK? A: Can I speak to Mark Wheeler, please A: OK. Do you know what time he will be free? A: Right, I'll call again then. Thanks very much A: Goodbye D: I'd like to speak one about bringing forward a delivery date D: I' m phoning about our order for some special plugs E:8 D: Yes, it,'s MS/72/03, We'd like an earlier delivery date if possible D: OK. Could you call me back today? E:10 D: That'll be fine. Thanks very much a I'll put you through to Order enquiries b From about three this afternoon c Yes, later this afternoon if that's convenient d Yes, it is. Can I help you? Im afraid he's in a meeting at the moment UK. Can I help you? g Right. Well, I'll have to check with the factory supervisor i Order Enquiries. Can I help you You're welcome Goodby