Text B Case Study: Communication Skills
Text B Case Study: Communication Skills
Warm-up Why is starting a business a daunting task? Does smith face any competition? What advantages does Smith have compared with his competitors? Which of the three typical communication channels does Smith use primarily? What are some payoffs Smith gained for effective listening on the job? Why does Smith state,Keep communication honest at all times...no exaggeration,no lies?
Warm-up ❖ Why is starting a business a daunting task? ❖ Does smith face any competition? ❖ What advantages does Smith have compared with his competitors? ❖ Which of the three typical communication channels does Smith use primarily? ❖ What are some payoffs Smith gained for effective listening on the job? ❖ Why does Smith state, “Keep communication honest at all times… no exaggeration, no lies”?
outline Starting a business is a daunting task. Take Tim Smith as example: He opened his video rental store in 1991 Start his business practicing open,honest communication with customers. Smith's policy has worked well. Smith also spends a great deal of time on informing patrons of new movies. Keep communication honest at all times:no exaggeration,no lies
outline ❖ Starting a business is a daunting task. ❖ Take Tim Smith as example: He opened his video rental store in 1991. Start his business practicing open, honest communication with customers. Smith’s policy has worked well. Smith also spends a great deal of time on informing patrons of new movies. Keep communication honest at all times: no exaggeration, no lies
Starting a business is a daunting task even under the best of circumstances.Having enough capitals to launch the business is only one of the considerations.Assuming one is able to open the doors of the enterprise,success is not a guarantee.Good communication skill can save business and help it prosper. Tim Smith saw his dream become a reality He opened his video rental store in 1991 Although he was located in a rural area,he was not without competition.With major video franchises in the area,developing concepts and
Starting a business is a daunting task even under the best of circumstances. Having enough capitals to launch the business is only one of the considerations. Assuming one is able to open the doors of the enterprise, success is not a guarantee. Good communication skill can save a business and help it prosper. Tim Smith saw his dream become a reality. He opened his video rental store in 1991. Although he was located in a rural area, he was not without competition. With major video franchises in the area, developing concepts and
practices that would differentiate S&S from the other stores was vital.Smith asked himself several questions:"How can I compete with the big guys?"and"What can I offer that video stores can't or don't?"He observed that personal involvement was lacking in many companies,especially large ones.He believed his advantage was personal communication with customers. Smith started his business practicing open. honest communication with customers.He quickly learned that listening is a major
practices that would differentiate S&S from the other stores was vital. Smith asked himself several questions: “How can I compete with the big guys?” and “What can I offer that video stores can’t or don’t?” He observed that personal involvement was lacking in many companies, especially large ones. He believed his advantage was personal communication with customers. Smith started his business practicing open, honest communication with customers. He quickly learned that listening is a major