Uints IL. Basic listening practice 1. Script W: I bought a camera from your store. Heres my receipt. I know it's just warranty period, but the camera hasn't worked properly for some time, and now it's not focusing at all M: Were sorry you've has problem with one of our cameras. I t seems that the camera has suffered some damage, but youve been a regular customer, and we'd like to look after this problem for you. I'll just give you a replacement O: What will the man do? 2. Script W: We're upright all our staff equipment, and we'll need 50 laptops are Ist of next month. In the past I ve always found of your prices to the best M: You're right about that, we do have the lowest prices in the country. We'd be glad to fill your order. Just send me the specs for each, and I'll send you a quote that I'm sure you will tak Q What does the man mean? W: We ordered 50 from your company, but on the invoice I see theres an extra charge for shopping. I thought shipping was included in the quote M: Shipp ing is included there must be a mistake on the invoice. I'll straighten on the mistake and send you a new invoice Q Which of the following is true? 4. Script M: This was s time-sensitive document! There's no point in delivering it three hours w: I'm sorry, sir. Perhaps I could connect you to our complaints department if you sh to take it further Q What is true of the document? 5. Script M: We were very surprised to receive such bad service from a company we've done business with in the past. So now we have this problem, and Id like to know what you re going to do about it W: i think this is the result of a breakdown in communication and we need to look at our communication methods both internally and externally. Obviously we want to keep our clients happy, and unfortunately we've fallen short this time. I'm here to make sure it won t happen again
1 Uint5 II. Basic Listening Practice 1. Script W: I bought a camera from your store. Here’s my receipt. I know it’s just warranty period, but the camera hasn’t worked properly for some time, and now it’s not focusing at all. M: We’re sorry you’ve has problem with one of our cameras. I t seems that the camera has suffered some damage, but you’ve been a regular customer, and we’d like to look after this problem for you. I’ll just give you a replacement. Q: What will the man do? 2. Script W: We’re upright all our staff equipment, and we’ll need 50 laptops are 1st of next month. In the past I’ve always found of your prices to the best. M: You’re right about that, we do have the lowest prices in the country. We’d be glad to fill your order. Just send me the specs for each, and I’ll send you a quote that I’m sure you will take. Q: What does the man mean? 3. Script W: We ordered 50 from your company, but on the invoice I see there’s an extra charge for shopping. I thought shipping was included in the quote. M: Shipping is included; there must be a mistake on the invoice. I’ll straighten on the mistake and send you a new invoice. Q: Which of the following is true? 4. Script M: This was s time-sensitive document! There’s no point in delivering it three hours late! W: I’m sorry, sir. Perhaps I could connect you to our complaints department if you wish to take it further. Q: What is true of the document? 5. Script M: We were very surprised to receive such bad service from a company we’ve done business with in the past. So now we have this problem, and I’d like to know what you’re going to do about it. W: I think this is the result of a breakdown in communication, and we need to look at our communication methods both internally and externally. Obviously we want to keep our clients happy, and unfortunately we’ve fallen short this time. I’m here to make sure it won’t happen again
Q: What is the reason of the problem, accord ing to the woman? Keys: 1.C.D3. A4.B 5.C II. Listening In Task 1: Attending a Business reception Script Chris: I've been looking forward to this reception for weeks. I can't wait to get sure of my own leads. You know, start making new connections Nora: Smart thinking. But what are you going to do with all those brochures? Chris: The party ends at two, I figure I can have them all distributed by one-thirty, Nora: No, no, no, no. Let me clue you in. Those brochures will make you look like a Chris: What should i do then? Nora: Hand out business cards. That's the way to do it Chris: I dont understand what's wrong with these brochures about our company Nora: This room is going to be filled with potential clients, but there is an unwritten law; you leave your work at the door Chris: But how am I supposed to get anything of this if we cant talk business? Nora: You have business cards. Get out there and exchange cards. Just get a card for Chris: Then follow up on Monday? Nora: You catch on quick. Lets split up so we can cover more ground Chris: Great idea. This is going to be a piece of cake. I 'll meet you back here at two Chris and nora are going to a reception. Chris is eager to making new connections. As the party ends at two, he intends to have all those brochures distributed by one-thirty But Nora disagrees, say ing that those brochures will make him look like a green hand She advises him just to hand out business card and leave his work at the door. But Chris wonders how he can get anything out of this if she cant talk business. To this Nora insists that he should just get a card for a card. Chris catches on quickly and knows that he can hand out business cards now and follow up on Monday. Finally Nora suggests splitting up so that they can cover more ground. Chris feels it will be a piece of cake and promise to meet her back there at two Task 2: A Work Qualification Test
2 Q: What is the reason of the problem, according to the woman? Keys: 1.C 2.D 3. A 4.B 5.C III. Listening In Task 1: Attending a Business Reception Script Chris: I’ve been looking forward to this reception for weeks. I can’t wait to get sure of my own leads. You know, start making new connections. Nora: Smart thinking. But what are you going to do with all those brochures? Chris: The party ends at two, I figure I can have them all distributed by one-thirty, Nora: No, no, no, no. Let me clue you in. Those brochures will make you look like a green hand. Chris: What should I do then? Nora: Hand out business cards. That’s the way to do it. Chris: I don’t understand what’s wrong with these brochures about our company. Nora: This room is going to be filled with potential clients, but there is an unwritten law; you leave your work at the door. Chris: But how am I supposed to get anything of this if we can’t talk business? Nora: You have business cards. Get out there and exchange cards. Just get a card for a card. Chris: Then follow up on Monday? Nora: You catch on quick. Let’s split up so we can cover more ground. Chris: Great idea. This is going to be a piece of cake. I’ll meet you back here at two. Chris and Nora are going to a reception. Chris is eager to making new connections. As the party ends at two, he intends to have all those brochures distributed by one- thirty. But Nora disagrees, saying that those brochures will make him look like a green hand. She advises him just to hand out business card and leave his work at the door. But Chris wonders how he can get anything out of this if she can’t talk business. To this, Nora insists that he should just get a card for a card. Chris catches on quickly and knows that he can hand out business cards now and follow up on Monday. Finally, Nora suggests splitting up so that they can cover more ground. Chris feels it will be a piece of cake and promise to meet her back there at two. Task 2: A Work Qualification Test Script
Once there was a Scottish accountant. The business has been in the family for generations and generations. Over time, with the countless clients that had gone in and out of the office, the marble step in front of the build ing had developed a big, deep dip in it from all the wear and tear The accountant's friends kept telling him that he had better get it replaced otherwise hed be sued if anyone ever slipped and fell the stonemason got there, the accountant demanded a price for a new ste airs.When Reluctantly, the accountant called a stonemason to get a quote for the repairs. When Ah, big job, said the e stonemason, But I suppose I could give you a new step for a hundred pounds. The accountant was stunned. Are you crazy, man? I cant pay you a hundred pounds! Thinking about it for a second, he turned to the stonemason and asked, What would you charge me to dig up the step and turn it over so that the worn part is in the ground and I'd get a new square step? " The stonemason hesitated, Pounds. Do it! Demanded the accountant, And call me when you're done tant went back inside to read his books, but after only 15minutes the stonemason rang the bell. As the accountant opened the door, he saw the stonemason tand ing there pointing to a deep dip in the step. The stonemason laughed as he said Your great-great granddaddy thought of that a hundred and fifty years ago Keys: FTFFT For Reference 1. countless clients that had gone in and out of the office 2. He turn the step over so that the worn part was in the ground Task3 Where to Start Your business Script You have to consider the location when launching a business. You will be" planning your business tree"there and will have to maintain it for years to come. You have to keep in mind a few things when deciding on a place t open your business First of all, you have to take the local economy into consideration. Is your local ar growing and build ing? Are the market trends good? Even if you have to locate your business farther from your home, try to find a place that is building up and bringing
3 Once there was a Scottish accountant. The business has been in the family for generations and generations. Over time, with the countless clients that had gone in and out of the office, the marble step in front of the building had developed a big, deep dip in it from all the wear and tear. The accountant’s friends kept telling him that he had better get it replaced; otherwise he’d be sued if anyone ever slipped and fell. Reluctantly, the accountant called a stonemason to get a quote for the repairs. When the stonemason got there, the accountant demanded a price for a new step. “Ah, big job,” said the e stonemason, “But I suppose I could give you a new step for a hundred pounds.” The accountant was stunned. “Are you crazy, man? I can’t pay you a hundred pounds!” Thinking about it for a second, he turned to the stonemason and asked, “What would you charge me to dig up the step and turn it over so that the worn part is in the ground and I’d get a new square step?” The stonemason hesitated, “20pounds.” “Do it!” Demanded the accountant, “And call me when you’re done.” The accountant went back inside to read his books, but after only 15minutes the stonemason rang the bell. As the accountant opened the door, he saw the stonemason standing there, pointing to a deep dip in the step. The stonemason laughed as he said, “Your great-great granddaddy thought of that a hundred and fifty years ago!” Keys: FTFFT For Reference 1. countless clients that had gone in and out of the office 2. He turn the step over so that the worn part was in the ground Task3: Where to Start Your Business Script You have to consider the location when launching a business. You will be “planning your business tree” there and will have to maintain it for years to come. You have to keep in mind a few things when deciding on a place t open your business. First of all, you have to take the local economy into consideration. Is your local area growing and building? Are the market trends good? Even if you have to locate your business farther from your home, try to find a place that is building up and bringing
people in. The worst thing you can do is to pick a place that is in the"bad area of town"because it is less expensive. Your address can be the first thing people will ask for, and it can say a lot about your business The second thing you have to bear in mind is the job market. Since unemployment is low in most area in the Unites States, consider what type of employees you will need and find out if there are many in your area. The amount of money that you will have t o spend i the recruiting phase could be an indicator that you should or should not locate the business in an area with a different employee pool Another factor people have to consider is whether you can integrate with the local community and get to love it. To make the community warm to you, you should become involved in it by joining the local Chamber of Commerce, Business Association, City Council Committees, or other you help. Why plan on retiring one day to some great location? Why not move there now and start your dream business? 1. What is the speaker mainly talking about? 2. What must you find if you are going to locate a business at a distance from your 3. Accord ing to the speaker, what is the worst thing you can do? 4. What will the recruiting money tell you? 5. What can you do the get on well with the locate people? Kes: 1D 2. C3.C.A5.C To decide on a good business location, one has to consider the local economy, the job market there, and whether you can integrate wit the local community I. Speaking out MODEL 1 I am having cash problems Bill: Helen, you started this company only a year ago. If you want it to grow. I'm afraid you need to do something about cash flow
4 people in. The worst thing you can do is to pick a place that is in the “bad area of town” because it is less expensive. Your address can be the first thing people will ask for, and it can say a lot about your business. The second thing you have to bear in mind is the job market. Since unemployment is low in most area in the Unites States, consider what type of employees you will need and find out if there are many in your area. The amount of money that you will have t o spend I the recruiting phase could be an indicator that you should or should not locate the business in an area with a different employee pool. Another factor people have to consider is whether you can integrate with the local community and get to love it. To make the community warm to you, you should become involved in it by joining the local Chamber of Commerce, Business Association, City Council Committees, or other local organization that could offer you help. Why plan on retiring “one day” to some great location? Why not move there now and start your dream business? 1. What is the speaker mainly talking about? 2. What must you find if you are going to locate a business at a distance from your home? 3. According to the speaker, what is the worst thing you can do? 4. What will the recruiting money tell you? 5. What can you do the get on well with the locate people? Kes: 1D 2.C3. C 4.A 5.C For Reference To decide on a good business location, one has to consider the local economy, the job market there, and whether you can integrate wit the local community. IV. Speaking Out MODEL 1 I am having cash problems. Bill: Helen, you started this company only a year ago. If you want it to grow, I’m afraid you need to do something about cash flow
Helen: Bill, although you've worked here only for a couple of months, you already know this company inside out. I am having cash problems Bill: Clearly you dont have the money you need to buy the equipment to be competitive. You have just barely enough funds to cover your day-to-day operational expenses. Helen: I think my best bet is to secure a small-business loan Bill: I dont think thats possible. It seems to me you don't have the collared for a Helen: What can i do then? Bill Try the Small Business Association. They help underwrite loans for a small Helen: So, even though I dont have much collateral, I can still quality for a loan? Bill: Under this special program, possibly. Helen: That would really help me cover our overhead. I just need to get some time to get the revenues up Bill: Apply for the small-business loan, and keep your fingers crossed! Now Your turn SAMPLE DIALOG A: Youve worked as a consultant for a long time, so you know the company inside out. I'm having cash problem B: I see. If you want the company to grow, I'm afraid you need to have more fund Clearly you dont have the money you need to buy the equipment to be competitive. You just barely have enough funds to cover your day-to-day operating expenses A: I think my best bet is to ask the bank loan B: I don't think that's the best solution. Nowadays the interest rates are very high You'll have a difficult time paying back the loan A: What can i do then? B: Try a business incubator. A: What can i get from them? B: They offer a range of services such as consultancy, training, and more importantly venture capital A: Can I really get venture capital from them? B: Possibly, if you prove your company is promising A: Good, that would really help me cover our overhead. I just need some time to get revenues up B: Well, apply for a risk investment, and keep your fingers crossed
5 Helen: Bill, although you’ve worked here only for a couple of months, you already know this company inside out. I am having cash problems. Bill: Clearly you don’t have the money you need to buy the equipment to be competitive. You have just barely enough funds to cover your day-to-day operational expenses. Helen: I think my best bet is to secure a small-business loan. Bill: I don’t think that’s possible. It seems to me you don’t have the collared for a loan. Helen: What can I do then? Bill: Try the Small Business Association. They help underwrite loans for a small business. Helen: So, even though I don’t have much collateral, I can still quality for a loan? Bill: Under this special program, possibly. Helen: That would really help me cover our overhead. I just need to get some time to get the revenues up. Bill: Apply for the small-business loan, and keep your fingers crossed! Now Your Turn SAMPLE DIALOG A: You’ve worked as a consultant for a long time, so you know the company inside out. I’m having cash problems. B: I see. If you want the company to grow, I’m afraid you need to have more funds. Clearly you don’t have the money you need to buy the equipment to be competitive. You just barely have enough funds to cover your day-to-day operating expenses. A: I think my best bet is to ask the bank loan. B: I don’t think that’s the best solution. Nowadays the interest rates are very high. You’ll have a difficult time paying back the loan. A: What can I do then? B: Try a business incubator. A: What can I get from them? B: They offer a range of services such as consultancy, training, and more importantly, venture capital. A: Can I really get venture capital from them? B: Possibly, if you prove your company is promising. A: Good, that would really help me cover our overhead. I just need some time to get revenues up. B: Well, apply for a risk investment, and keep your fingers crossed