3.1 would like to speak to
3.1 I would like to speak to…
A Discussing(a warm-up activity) Further questions What are /would be the advantages and disadvantages of videophones in business? o What about mobile phones: do you use one or know someone who does? What are the advantages and disadvantages of mobile phones?
A Discussing (a warm-up activity) ❖ Further questions: ❖ What are / would be the advantages and disadvantages of videophones in business? ❖ What about mobile phones: do you use one or know someone who does? ❖ What are the advantages and disadvantages of mobile phones?
B Listening(two unsuccessful phone calls Listen to the recording What was going wrong Why did problems and misunderstandings occur?
B Listening (two unsuccessful phone calls) Listen to the recording What was going wrong? Why did problems and misunderstandings occur?
Suggested answers Some of the problems in the second attempt were partly the caller's own fault. (For example, she failed to double-check times and dates and she spoke too fast--she's the salesperson, so any misunderstandings are going to reflect badly on her firm. )Most of the problems are due to people talking too quickly, not listening to each other and not checking back that they have understood or been understood correctly
Suggested answers: Some of the problems in the second attempt were partly the caller's own fault. (For example, she failed to double-check times and dates and she spoke too fast--she's the salesperson, so any misunderstandings are going to reflect badly on her firm.) Most of the problems are due to people talking too quickly, not listening to each other and not checking back that they have understood or been understood correctly