Unit 12 Claim and settlement Points for attention When making a claim plan your letter as follows 1. Begin by regretting the need to complain 2. Mention the date of the order the date of delivery and the goods complained about
Unit 12 Claim and Settlement Points for attention: When making a claim , plan your letter as follows: 1. Begin by regretting the need to complain 2. Mention the date of the order, the date of delivery and the goods complained about
3. State your reasons for being dissatisfied and ask for an explanation 4. Refer to the inconvenience caused 5. Suggest how the matter should be put right
3. State your reasons for being dissatisfied and ask for an explanation 4. Refer to the inconvenience caused. 5. Suggest how the matter should be put right
Suppose you are the seller, the following rules are to be noted when dealing ng with a claim 1. The first thing that has to be decided is whether the claim is justified. If so then you have to admit it readily? express your regret and promise to put matters right
Suppose you are the seller, the following rules are to be noted when dealing with a claim. 1. The first thing that has to be decided is whether the claim is justified. If so , then you have to admit it readily; express your regret and promise to put matters right
2. If the claim is not justified, point this out politely and in an agreeable manner. It would be a wrong policy to refuse the claim offhand 3. If you cannot deal with a claim promptly, acknowledge it at once that you will send a full reply late and Explain that you are looking into it
2. If the claim is not justified, point this out politely and in an agreeable manner. It would be a wrong policy to refuse the claim offhand. 3. If you cannot deal with a claim promptly, acknowledge it at once. Explain that you are looking into it and that you will send a full reply later
4, all claim should be treated as serious matters and thoroughly investigated There is no need for the sellers to go into a long story of how the mistake was made and a short explanation may be useful
4. All claim should be treated as serious matters and thoroughly investigated. There is no need for the sellers to go into a long story of how the mistake was made and a short explanation may be useful