Sentence Explanations 就买主而言,有那么多相 似种类、型号的竞争 产品,使购买者不知 所措。 3. There are so many competing models that in reality are substitutable as far as most would-be purchasers are concerned
3. There are so many competing models that in reality are substitutable as far as most would-be purchasers are concerned. Sentence Explanations 就买主而言，有那么多相 似种类、型号的竞争 产品，使购买者不知 所措
Sentence Explanations 4. Faced with a situation such as this the customer may be influenced by price or by Image perceptions but overriding these aspects may well be 'availability'-in other words, is the product in stock. can i have it now?
4. Faced with a situation such as this the customer may be influenced by price or by ‘image’ perceptions but overriding these aspects may well be ‘availability’- in other words, is the product in stock, can I have it now? Sentence Explanations
Questions I. What are included in marketing as the management of the 4P's? 2. What is the central concern of logistics management? 3. Discuss the factors contributing more than anything else to the growing importance of customer service as a competitive weapon. 4. In your opinion, how to understand the importance of managing the marketing and logistics interface on an integrated basis
1. What are included in marketing as the management of the '4P's'? 2. What is the central concern of logistics management? 3. Discuss the factors contributing more than anything else to the growing importance of customer service as a competitive weapon. 4. In your opinion, how to understand the importance of managing the marketing and logistics interface on an integrated basis. Questions
2.2 What Is Customer service Key points: customer service; the components of customer service Difficult points: the components of customer service Requirements By the end of this lesson, you should be able to understand the role of customer service describe the components of customer service discuss the important role of logistic in customer services
2.2 What Is Customer Service Key points: customer service; the components of customer service Difficult points: the components of customer service Requirements： By the end of this lesson, you should be able to understand the role of customer service. describe the components of customer service. discuss the important role of logistic in customer services