Manager:Can I help you,madam? M:I'm extremely sorry to hear that.I'll attend to it right away.The housekeeper should check every room before new guests move in. M:No,madam.I do apologize.It's unusual.We do try to check the rooms as thoroughly as possible.Just one pillow,was it?Is there anything else? M:I'll adjust the regulator for you and I think you'll find it a little cooler in a short time.I'll also send someone along right away to look at the toilet and shower. 11
11 Manager: Can I help you, madam? M: I’m extremely sorry to hear that. I’ll attend to it right away. The housekeeper should check every room before new guests move in. M: No, madam. I do apologize. It’s unusual. We do try to check the rooms as thoroughly as possible. Just one pillow, was it? Is there anything else? M: I’ll adjust the regulator for you and I think you’ll find it a little cooler in a short time. I’ll also send someone along right away to look at the toilet and shower
Customer:Could I see the manager please?I have a complaint. C:Yes.Did you have this room checked before we moved in?There's not a scrap of lavatory paper and the toilet doesn't flush properly,the water doesn't run away in the shower and I would like an extra pillow.What have you to say to that? C:One doesn't expect this sort of thing in a well-run hotel. C:Well,your thermostatically controlled air conditioning doesn't seem to be working too well.It's as hot as hell up there. 12
12 Customer: Could I see the manager please? I have a complaint. C: Yes. Did you have this room checked before we moved in? There’s not a scrap of lavatory paper and the toilet doesn’t flush properly, the water doesn’t run away in the shower and I would like an extra pillow. What have you to say to that? C: One doesn’t expect this sort of thing in a well-run hotel. C: Well, your thermostatically controlled air conditioning doesn’t seem to be working too well. It’s as hot as hell up there
Dialogue 3:Room Change Li Nan:Hello,this is Li Nan. convenient:a.方便的，合适的(forsth.对事而 Clerk:Good morning,Mr.Li Nan.This is the Front 言；for/to sb.对人而言) Desk.I'm afraid that the air conditioning in Is it convenient for you if I come at 6 p.m.? your room needs repair.We would like to 我下午6点来拜访，对您来说方便吗？ request you to change your room.We are very sorry for the inconvenience. When is the most convenient time for us to meet? L:OK.Well,I suppose we have no choice.What do 我们什么时候见面最方便呢？ you want us to do? C:What time is most convenient for you to change rooms,sir? L:We're going out in about 15 minutes. C:What time will you be back? L:Oh,around three or four o'clock,I suppose. C:We could move your luggage while you are out, but could you take any valuables with you?You may pick up your new room key 1201 from the Front desk when you return. L:That sounds like the best way.What shall I do with the old one? C:Could you leave it at the Front Desk when you go out,please? L:OK.I will do that. 13
13 Dialogue 3:Room Change Li Nan: Hello, this is Li Nan. Clerk: Good morning, Mr. Li Nan. This is the Front Desk. I’m afraid that the air conditioning in your room needs repair. We would like to request you to change your room. We are very sorry for the inconvenience. L: OK. Well, I suppose we have no choice. What do you want us to do? C: What time is most convenient for you to change rooms,sir? L: We’re going out in about 15 minutes. C: What time will you be back? L: Oh, around three or four o’clock,Isuppose. C: We could move your luggage while you are out, but could you take any valuables with you? You may pick up your new room key # 1201 from the Front desk when you return. L: That sounds like the best way. What shall I do with the old one? C: Could you leave it at the Front Desk when you go out, please? L: OK. I will do that. convenient: a.方便的，合适的(for sth. 对事而 言;for/to sb.对人而言) Is it convenient for you if I come at 6 p.m.? 我下午6点来拜访，对您来说方便吗？ When is the most convenient time for us to meet? 我们什么时候见面最方便呢？
Dialogue 3:Room Change 换房 Li Nan:Hello,this is Li Nan. 李南：喂，我是李南。 Clerk:Good morning,Mr.Li Nan.This is the Front 职员：早上好，李南先生，这里是前台。您房间 Desk.I'm afraid that the air conditioning in your room needs repair.We would like to request you 的空调设备恐怕需要修理了。我们想请您换 to change your room.We are very sorry for the 一下房间。真抱款给您带来了不便。 inconvenience. 李：好的，我想我们别无选择，您要我们做些什 L:OK.Well,I suppose we have no choice.What do 么呢？ you want us to do？ 职：先生，你们什么时间换房最方便呢？ C:What time is most convenient for you to change 李：我们15分钟左右就要出去了。 rooms,sir? 职：什么时候回来呢？ L:We're going out in about 15 minutes. C:What time will you be back? 李：噢，我想3,4点钟左右吧。 L:Oh,around three or four o'clock,I suppose. 职：我们可以在你们外出时搬移行李，但是你们 C:We could move your luggage while you are out,but 可不可以把贵重物品带在身上？等你们回来 could you take any valuables with you?You may 时就可以在前台领取新的1201号房间的钥匙。 pick up your new room key 1201 from the Front 李：这似乎是最好的办法。原来的钥匙怎么处理？ desk when you return. 职：请你们外出时交给前台好吗？ L:That sounds like the best way.What shall I do with 李：好的，就这么办。 the old one? C:Could you leave it at the Front Desk when you go out,please? L:OK.I will do that. 14
14 Dialogue 3:Room Change Li Nan: Hello, this is Li Nan. Clerk: Good morning, Mr. Li Nan. This is the Front Desk. I’m afraid that the air conditioning in your room needs repair. We would like to request you to change your room. We are very sorry for the inconvenience. L: OK. Well, I suppose we have no choice. What do you want us to do? C: What time is most convenient for you to change rooms,sir? L: We’re going out in about 15 minutes. C: What time will you be back? L: Oh, around three or four o’clock,Isuppose. C: We could move your luggage while you are out, but could you take any valuables with you? You may pick up your new room key # 1201 from the Front desk when you return. L: That sounds like the best way. What shall I do with the old one? C: Could you leave it at the Front Desk when you go out, please? L: OK. I will do that. 换房 李南:喂，我是李南。 职员:早上好，李南先生，这里是前台。您房间 的空调设备恐怕需要修理了。我们想请您换 一下房间。真抱歉给您带来了不便。 李: 好的，我想我们别无选择，您要我们做些什 么呢？ 职:先生，你们什么时间换房最方便呢？ 李:我们15分钟左右就要出去了。 职:什么时候回来呢？ 李:噢，我想3，4点钟左右吧。 职: 我们可以在你们外出时搬移行李，但是你们 可不可以把贵重物品带在身上？等你们回来 时就可以在前台领取新的1201号房间的钥匙。 李:这似乎是最好的办法。原来的钥匙怎么处理？ 职:请你们外出时交给前台好吗？ 李:好的，就这么办